SAP Support AMS
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SAP Support - SAP Application Management Services (AMS)

The AMS (Application Management Services) support model offered by Neteris to SAP Business ByDesign users is based on a functional support that guarantees the correct functioning of the ERP Cloud functionalities, as well as their evolution, in case the business I require it.


What is SAP AMS?

The AMS SAP support team comes into play in the application support period.

SAP Application Management Services aims to ensure the proper functioning of the application from the functional point of view, as well as adapt to the new needs that arise in its life cycle. Technical support is covered by SAP, but related requests can be channelled by the SAP application management team.


AMS continuous support services for SAP

For proper management, all requests made by the user must be registered in a request registration tool. This will allow effective monitoring of support tasks by having a control of the states and resolution times of each of the registered requests.

What does our support for SAP users include?

The possibilities offered in the SAP Business ByDesign area within AMS cover the exclusively functional support of these three areas:

1. Corrective

It includes all the tasks related to incident management including the analysis and correction of all those reported by users, which may be caused by:

  • Application malfunction.

  • Incorrect user operation

2. Evolutionary

Development of new functionalities or modification of existing ones due to new needs raised and that may have their origin in:

  • New business requirements.

  • Changes in legal regulations

3. Queries

Resolution of doubts about the functionalities implemented.


SAP AMS models

What do we offer from Neteris?

  • Deliver “ad hoc” managed services with SLA (Service Level Agreement) agreements with which we commit ourselves to meet time and quality deadlines with the client.

  • Maintain high customer satisfaction.

  • Improve the technical and functional capabilities of customers.

  • Improve departmental decision making.

  • Complete the life cycle management of IT applications, that is, a 360 model for daily operations.

  • Optimize processes for subsequent cost reduction.

  • Services applicable to various business areas and technological environments

Why choose our management services for SAP applications?

These are the main advantages of hiring our SAP support services:

  • Cost savings.

  • Allows departments to focus on their company’s business processes and be more effective.

  • Adaptation to the specific needs of customers (holiday coverage)

  • Value-added service, personalized attention for a better response.

  • Flexibility, only the part that is going to be needed is outsourced and, therefore, they will be consumed, avoiding superfluous costs for personnel needs with daily workloads not fully covered.


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