CRM & Customer Experience
Using Salesforce and its ecosystem of solutions, we enable organizations to transform their businesses, drive results and build customer loyalty and engagement. Companies that exploit Salesforce create better user experiences, know their customers better, and capitalize more optimally on that knowledge. Through our Salesforce services, we help you digitally connect with customers, partners, and employees.
Salesforce allows you to:
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Attracting buyers with highly personalized marketing
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Identify the needs and concerns of your customers, thanks to a better knowledge of them.
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Improve your relationship with your customers through a faster and more efficient response
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An integrated purchase that fits what your customer is looking for
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And all this, getting the maximum efficiency out of your equipment thanks to process automation.
Salesforce delivers personalized experiences through an integrated CRM platform with connected products that improve marketing, sales, customer service, e-commerce, IT, and more. And all this with the advantages of the CLOUD
How we do it
Digital Consulting
Our team of specialists will help you define an optimal interaction strategy with your customer, creating disruptive experiences for them. We are fully aware that each business has its own requirements and particularities, which are unique and different from the rest and must be reflected in any digitization project. Our team will guide you in identifying your needs and guide you through your digital journey towards a “Customer 360” vision.
Implementation
Our implementation services will cover you from the initial architecture and design to ensure a comprehensive adoption tailored to your needs. We will adapt and integrate your Salesforce environment to digitize your business processes based on industry best practices. We complement our Salesforce projects with the incorporation of experts in diverse and complementary technologies such as RPA, SYSOPS, Integration, Analytics, Mobile,and Agile implementation methodological frameworks that will facilitate the product adoption process and maximize its potential.
Evolution
As a continuation of the transformation project, we offer continuous evolution services for your Salesforce environments through which you will get the most out of your Salesforce environment and enhance the impact on the end user. Our expertise in global product rollouts will give you a very broad view of the product’s potential and help you steer its evolution in the organization.
Solutions that earn you points with your customers
Sales & CRM
Service Cloud
Experience Cloud
Marketing Cloud
Analytics
Native integrations
Sales & CRM
Sales teams will be able to centralize all information in a single point and access it from anywhere. Increase the number of accounts and customers and improve the relationship throughout the sales process.
Service Cloud
Offer a closer relationship with your customers through various channels. You will get a 360-degree view of your customers, offering them an experience that will help retain them and build loyalty thanks to Artificial Intelligence and automation.
Experience Cloud
We transform sales and service processes, feeding them with predictive analytics, insights, and actionable recommendations. We help increase productivity and transform the sales process.
Marketing Cloud
Identify and respond more quickly to prospect or customer needs, and facilitate the negotiation and closing of sales. Your marketing team will get a much stronger and closer relationship. Now with Pardot, Marketing Cloud is so much more.
Analytics
Exploit your data not to build visual reports, but to foster better and more optimal decision-making with Tableau Analytics. Consolidate data from different sources, applications, and systems to build dashboards and business KPIs.
Native integrations
Integrate all your data both inside and outside your MuleSoft system, with AI-based Einstein Analytics, task automation, and action suggestions go to another level.
Sales & CRM
Sales teams will be able to centralize all information in a single point and access it from anywhere. Increase the number of accounts and customers and improve the relationship throughout the sales process.
Service Cloud
Offer a closer relationship with your customers through various channels. You will get a 360-degree view of your customers, offering them an experience that will help retain them and build loyalty thanks to Artificial Intelligence and automation.
Experience Cloud
We transform sales and service processes, feeding them with predictive analytics, insights, and actionable recommendations. We help increase productivity and transform the sales process.
Marketing Cloud
Identify and respond more quickly to prospect or customer needs, and facilitate the negotiation and closing of sales. Your marketing team will get a much stronger and closer relationship. Now with Pardot, Marketing Cloud is so much more.
Analytics
Exploit your data not to build visual reports, but to foster better and more optimal decision-making with Tableau Analytics. Consolidate data from different sources, applications, and systems to build dashboards and business KPIs.
Native integrations
Integrate all your data both inside and outside your MuleSoft system, with AI-based Einstein Analytics, task automation, and action suggestions go to another level.
Neteris, a company certified and appointed as a digitalizing agent as part of the Digital Kit initiative of the Government of Spain, can help you in your digital maturity process. In this case with the design and construction of Analytical Systems that allow companies to have a better understanding of their business and its context, to optimize their decision-making process, with native or hybrid CLOUD approaches and using first level technologies.
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